Reviews
State Farm® Agent Courtney O'Brien
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Colin Butler
October 19, 2026
"Courtney and Jenn B. helped my wife and I update home and auto insurance easily. They advised us on how to navigate getting event insurance for our wedding. They regularly follow up to make sure your insurance needs are being met."
tim keenan
October 14, 2026
"It didn't take long she set me right up and I saved a lot of money"
Joseph Frompovich
October 1, 2026
"Seem to be a very pleasant lady fairly knowledgeable but I'll find out"
We responded:
"Thank you so much for the 5-star review! We truly appreciate your kind words and the opportunity to assist you. We look forward to continuing to provide you with knowledgeable, friendly service and being here whenever you need us!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Bob Barbati
September 23, 2026
"I had an excellent experience, Jennifer was extremely helpful, professional and answered all my questions and concerns . i’d had the same insurance for many years and needed to switch... she made the process easy and even gave me a better rate than what I was paying and better coverage...I highly recommend her."
We responded:
"Dear Bob,
Thank you so much for sharing your experience and for the wonderful recommendation! We’re thrilled to hear that Jennifer was able to make your transition easy and comfortable. Changing insurance after many years can feel like a big decision, so it’s especially rewarding to know she took the time to answer all your questions and help you find better coverage at a better rate. We truly appreciate your trust in our team and look forward to being here for you.
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Emely Bernard
August 27, 2026
"I am very happy with the service and work of my agent. She is always attentive and ready to address any questions or concerns."
We responded:
"Dear Emely,
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our team. Providing attentive, reliable service and making sure your questions and concerns are always addressed is very important to us. We truly appreciate your trust and look forward to continuing to be here for you whenever you need us!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
McKayla Dorchery
August 27, 2026
"She was diligent and patient"
We responded:
"Dear McKayla,
Thank you for the wonderful review! We’re so glad to hear that you had a positive experience. We believe patience and attention to detail make all the difference, and we truly appreciate you taking the time to share your feedback. Thank you for trusting us with your insurance needs!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Diego Martinez
August 24, 2026
"Got insurance from Sarah today. The process was simple and fast. Any looking for car insurance should check them out."
We responded:
"Dear Diego,
Thank you for the great review and recommendation! We’re glad Sarah was able to make the process of getting your auto insurance simple and efficient. Our team strives to provide knowledgeable, friendly service while helping our customers find coverage that fits their needs. We truly appreciate you choosing our agency and look forward to being here whenever you need us!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania
"
Dave Mershon
August 20, 2026
"Sarah cut my insurance bill by $80+ a month! I thought it was a scam but, it looks like my previous insurance company was the ones scamming me!"
We responded:
"Dear Dave,
Thank you so much for sharing your experience! We’re thrilled that Sarah was able to help you find coverage that meets your needs while saving you over $80 a month. We understand how important it is to feel confident in both your coverage and your rate, and we’re glad we could make a positive difference. We truly appreciate your trust in our agency and look forward to being here for all your insurance needs!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Beatrice Koval
August 19, 2026
"My experience with Courtney O'Brien has been a very pleasant one! I also like dealing with Jennifer she is very easy to talk to and she explains things very clearly!!!!!"
We responded:
"Dear Beatrice,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that working with us has been such a positive experience. We take pride in making insurance easy to understand and ensuring our customers feel comfortable asking questions. Your trust and support mean so much to our team, and we look forward to continuing to be here for all your insurance needs!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Scott smith
August 4, 2026
"Mi was happy to stay in touch ! I asked a year ago about the rates . Would you know I asked for a call back in one year. Follow up boom ! Happy to be switching . Thank you"
We responded:
"Hi Scott,
Thank you so much for the great review! We’re glad we were able to follow up as promised and reconnect with you at the right time. Staying in touch and following through on our commitments is an important part of the service we strive to provide. We’re excited to welcome you to our agency and truly appreciate the opportunity to assist with your insurance needs!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Damon Lear
July 24, 2026
"I've dealt with many insurance providers.
Sarah and Courtney are the best... personable and efficient."
We responded:
"Hi Damon,
Thank you so much for the wonderful review! It means a lot to hear that we have stood out among your experiences with other insurance providers. We take great pride in providing personable, efficient service and making sure our customers feel valued and well taken care of. We truly appreciate your trust in our team and look forward to continuing to serve you!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Vocab Sat
July 20, 2026
"Quick response, explain everything clearly, very patient, l am very happy with the service."
We responded:
"Dear Vocab,
Thank you so much for your kind review! We’re happy to hear that you received prompt, patient service and that everything was explained clearly.
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Kristin Morgan
July 17, 2026
"excellent experience, Sara was extremely helpful, professional and answered all my questions and concerns . i’d had the same insurance for 24 years and needed to switch. she made the process easy."
We responded:
"Dear Kristin,
Thank you so much for sharing your experience! After being with the same insurance company for 24 years, we understand that making a change can be a big decision. We’re so glad Sara made the transition easy and took the time to answer all your questions and concerns. We truly appreciate the opportunity to earn your trust and welcome you to our agency. We look forward to being here for you for many years to come!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Justin V
July 17, 2026
"I got my motorcycle insured under state farm. I dealt with Jenn M and she was very polite and did not waste any of my time she handled it very professionally."
We responded:
"Dear Justin,
Thank you for the great review! We’re so glad Jenn M. was able to make insuring your motorcycle a quick and seamless experience. Providing professional, efficient, and friendly service is always a priority for our team. We truly appreciate you choosing State Farm for your motorcycle insurance and look forward to assisting you with any future insurance needs. Ride safe!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Donna Campisi
July 16, 2026
"excellent service and prompt responses."
We responded:
"Dear Donna,
Thank you for the 5-star review! We’re so glad you had a great experience with our team. Providing excellent service and timely responses is very important to us. We truly appreciate your trust and look forward to continuing to assist you with all your insurance needs!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
naresh jesta
July 15, 2026
"Jennifer was incredibly helpful in clarifying my questions. She also helped me bundle my services and offered me a great price."
We responded:
"Hi Naresh,
Jennifer will be thrilled to hear this! Thank you for taking the time to recognize her helpful service. Insurance can come with a lot of questions, and we’re happy she was able to provide clear answers while helping you bundle your coverage at a great price. Thank you for choosing our agency—we appreciate your business!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Roberta Flowers
July 14, 2026
"Sarah provided exceptional customer service. She patiently answered all of my questions and ended up saving me money on my policies. So glad I switched to State Farm!"
We responded:
"Dear Roberta,
What a great review—thank you! Sarah takes pride in making sure customers feel informed and confident about their coverage, and we’re happy to hear she took the time to answer all of your questions. Saving money along the way makes it even better! We’re excited to have you with State Farm and appreciate you choosing our agency!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Rick Kinderman
July 2, 2026
"Very fast and friendly to change coverage and add or remove vehicles when needed. They saved me a lot of money on insurance for two vehicles."
We responded:
"Dear Rick,
Thank you for sharing your experience! We know insurance needs can change, so making updates to your coverage and vehicles quick and hassle-free is important to us. It’s even better to hear that we were able to help you save on both vehicles! We appreciate your business and are always here when you need to make a change or have a question.
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania
"
Robert Palladino
June 19, 2026
"Thank you. Jennifer was very thorough in her customer service is excellent"
We responded:
"Dear Robert,
We love hearing this! Jennifer does a wonderful job of making sure every detail is covered while providing the level of service our customers deserve. Thank you for recognizing her efforts and for taking the time to leave us such a kind review. We’ll be sure to share your feedback with her!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania
"
Joy West
June 17, 2026
"Great Customer care & easy to understand every step along the way! With prices rising in our lives it's important to look around for the best affordable car insurance for my needs. Thank you State Farm! Bye Allstate!"
We responded:
"Dear Joy,
Welcome to State Farm! We’re happy to hear that your experience was straightforward and easy to understand from start to finish. Finding the right coverage at a price that works for your needs is especially important, and we’re glad our team could help make that happen. Thank you for giving us the opportunity to earn your business!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Aliyyah Muhammad
June 11, 2026
"She is really pleasant to speak with. She answered all my questions. She is very efficient. She also saw a deer outside her office and she shared the news with me. Which I thought was very exciting! lol So it’s a easy 5 stars!!"
We responded:
"Dear Aliyyah,
This review made us smile! 😊 We’re happy to hear you received friendly, efficient service and had all of your questions answered. And it sounds like our unexpected four-legged visitor made the conversation even more memorable! 🦌 Thank you for sharing your experience and for the easy 5 stars—we appreciate you!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Henrietta Gibson
June 3, 2026
"Sarah was an absolute pleasure to work with. She made the switch to State Farm extremely easy. We were able to take care of everything within 20 minutes. As an 81-year-old, I’m more than appreciate things being made pleasant and easy."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Exton to know that you had such a wonderful experience with us here on State Farm Agent Courtney O'Brien’s Team."
Abdul Rahmani
May 22, 2026
"Jennifer B. was amazing! She was extremely efficient and walked me through the whole process!"
We responded:
"Dear Abdul,
Jennifer B. will be so happy to hear this! Providing clear guidance while keeping the process simple and efficient is exactly the experience we want for our customers. Thank you for recognizing her hard work and for trusting our agency with your insurance needs. We appreciate the 5 stars!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania
"
Lana
May 7, 2026
"Jennifer B.
Great customer service!
Thank you for all your help!"
We responded:
"Dear Lana,
We’ll be sure to pass your kind words along to Jennifer B.! She’ll be happy to know her customer service made such a positive impression. Thank you for choosing our agency and for taking the time to recognize her—we appreciate you!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"
Larry Chandler
May 5, 2026
"Excellent, follow-up."
We responded:
"Dear Larry,
Thank you for the 5 stars! Great follow-up and staying connected with our customers are important to us. We appreciate your feedback and the opportunity to assist you!
Best wishes,
Courtney O'Brien
State Farm Insurance Agent
Exton, Pennsylvania"